Question 1

How does the AI agent actually work?

Accepted Answer

Your customers message your WhatsApp Business number. Our context-aware AI reads each message, understands intent in real time, and replies in under a second — answering FAQs, recommending products from your Shopify catalog, qualifying leads, opening support tickets, or handing off to a human when needed.

Question 2

How fast is the AI response?

Accepted Answer

Blazing fast. Our optimized inference pipeline replies in well under a second for text, with voice and product replies streamed instantly. Customers feel like they're chatting with your best agent, 24/7.

Question 3

Is this WhatsApp compliant?

Accepted Answer

Yes. Syedom AI is built on the official WhatsApp Business Platform. We follow opt-in rules, the 24-hour messaging window, and approved template messaging — so your number stays in good standing.

Question 4

How does the Shopify integration work?

Accepted Answer

Connect your Shopify store in a few clicks. The AI live-syncs your product catalog, searches products in chat, shares rich product cards (image, title, link), sends abandoned-cart recovery, and pushes order/shipping updates straight to WhatsApp — fully automated.

Question 5

Does it handle voice notes and images?

Accepted Answer

Yes. Customers can send voice notes and the AI replies in voice (voice-to-voice mirroring), and it can analyse product photos or screenshots and respond with the right product, order status or support ticket.

Question 6

What are the plan prices?

Accepted Answer

Starter is $5/month for 1,000 AI messages and Growth is $20/month for 5,000 AI messages, both with Shopify integration, knowledge base, tickets and analytics. Enterprise is custom. Every plan includes a 7-day free trial with a fixed fee and no hidden fees.

Question 7

Do I need a new phone number?

Accepted Answer

No. Use your existing business number or get a new one. We handle the WhatsApp Business API verification with Meta during onboarding.

Frequently Asked Questions

Frequently asked questions